How do I return or exchange my purchase?
Given the nature of the garment (underwear), due to hygienic reasons (the “IK” factor), we are unable to accept any returns or exchanges.
However, if the size/style/gender you received was not what you ordered, we will send you a new replacement package free of charge **ONE TIME ONLY**
Please ensure you email us the below information to:
- Full name
- Telephone number
- Address (must match original order)
- Original Order number
- Original item ordered
Reasons for replacement (i.e. Ordered Men Trunks in small – received Men Trunks in medium / Ordered Women Large Hipsters – received Women Large Boyshort)